Terms of Service

Last updated: July 9, 2026

Acceptance of Terms

These Terms of Service govern your use of TrackFlow Logistics and its services. By accessing and using our website and order tracking platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in their entirety. We provide delivery status updates and logistics tracking assistance to Montreal-based companies and their clients. If you do not agree with any part of these terms, you must cease using our services immediately.

Scope of Services

We develop and operate an advanced order tracking and shipping status bot designed specifically for Montreal logistics companies. Our service provides real-time delivery update assistance, enabling businesses to communicate shipment information to their customers efficiently. The platform integrates tracking data from various shipping carriers and presents it through our bot interface. Our services are intended for business-to-business use by logistics companies seeking to enhance their customer communication and operational transparency.

User Obligations

You agree to use our services only for lawful purposes and in ways that do not infringe upon the rights of others or restrict their use and enjoyment of the services. Prohibited behavior includes harassment, obscenity, abusive language, and any form of unlawful activity. You must not attempt to gain unauthorized access to our systems, disrupt service operations, or reverse engineer our technology. As a business user, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Intellectual Property Rights

All content, features, and functionality of our platform, including but not limited to software, design, text, graphics, and logos, are the exclusive property of our organization or our content suppliers. We grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes. You may not reproduce, distribute, modify, or create derivative works from our materials without explicit written permission. Unauthorized use of our intellectual property violates copyright and trademark laws and may result in legal action.

Limitations of Liability

Our services are provided on an "as-is" basis. We make no warranties regarding accuracy, reliability, or uninterrupted service. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform. This includes losses resulting from service interruptions, data errors, or third-party carrier delays. Your exclusive remedy for service issues is the cost of the services rendered. We recommend maintaining independent verification of tracking information for critical shipments.

Termination of Service

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Termination may occur if you violate these terms, engage in fraudulent activity, or fail to pay applicable fees. Upon termination, your right to use the services ceases immediately. We may delete your account data following termination, except where retention is required by law. You remain responsible for any obligations or liabilities incurred prior to termination of your account.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Canada and the Province of Quebec, without regard to its conflict of law principles. Any legal action or proceeding arising under these terms shall be exclusively resolved within the courts located in Montreal, Quebec. You consent to the jurisdiction and venue of these courts and waive any objection based on inconvenient forum. By using our services, you agree to submit to the binding jurisdiction of Canadian and Quebec courts.

Modifications to Terms

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or other operational needs. We will notify you of material changes by posting the updated terms on our website with a new "Last Updated" date. Your continued use of our services following such modifications constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically to remain informed of any changes. If you do not accept the modified terms, you must discontinue using our services.